FAQ

FAQ

1. INSTALLATION

1.1 With the free software, how do I play?
To start, download the Free Poker Software to then install on your computer. Once completed, click the icon and start the software to begin playing. You will first need to register for free.

1.2 What are the minimum and recommended system requirements?
Minimum requirements: Pentium II 500 or better, 64 MB memory or better, sound card, SVGA screen capable of True colour. Windows 2000/ XP/ Vista/ Windows 7 on 32 and 64 bit platforms.

2. SECURITY & PRIVACY

2.1 Will my credit card number be safe?
Of course, your data is requested to ensure you can make purchases and play correctly. All transactions and information is kept secure with encryption to ensure your details remains private.

2.2 is it safe to give credit card information over the internet?
Yes, many companies do this and we provide full encryption to secure your data properly.

2.3 Will my account number and password be safe with Noble Aces?
We use 128 AES encryption, one of the highest standards to protect your data. All details pasted between your device and our servers are secured with this standard.

2.4 Can I use someone else’s credit card to pay?
This is now allowed due to security reasons. This protects the players and the owners of credit cards. There could be seriously legal implications for using another person’s credit card.

3. SUPPORT

3.1 What do I do if I need technical assistance?
Noble Aces provides a free number or email to provide support and information to all Poker players. It is a 24 hour line that is available every day of the week.

3.2 Who do I contact if my question isn’t answered here?
We can be contacted by email or filling in the contact form for any support related questions.

4. GAME PLAY

4.1 What happens if I lose my connection to the gaming server?
There are a few possible options. If the server received the bet to will be played out and the result given to you once the internet is restored. If the bet was not received, you will be notified of your previous bet or asked to complete the rounds bet.

4.2 Why do the cards not flip over in the middle of a hand?
Bad internet connections can cause this. Check the internet is working and try again.

4.3 How do I see what cards I have been previously dealt?
Your game history is listed in the cashier section. Click “My Details” and “Play History”. This will display your history from the point you signed up.

4.4. The game froze while I was in a hand. What was the cause?
This is caused by a loss of internet or loss of internet speed. Close the table and reopen it, you will find all your funds still available.

4.5 The cards did not flip during a hand. Why is this?
This is caused by a loss of internet or loss of internet speed. Close the table and reopen it, you will find all your funds still available.

4.6 Can I view what cards I have previously been dealt?
Your game history is listed in the cashier section. Click “My Details” and “Play History”. This will display your history from the point you signed up.

24/7 PLAYER SUPPORT

Real Money Player?
Email: info@nobleaces.com

Haven’t deposited yet and need some help?
Email: info@nobleaces.com

Nobleaces is dedicated to providing the best customer support of any online poker room. The Nobleaces support staff have impeccable technical knowledge which they provide customers in a friendly and personalized manner. With lighting fast response times, players can access 24 hour support via email on info@nobleaces.com

We’ll respond to your request in 48 hours latest.

If you have problems with or queries about a specific game or table, please provide the game id and number. These are found in the top right hand corner of the poker client software.

TOLL FREE number ( 1800-2000-893 ) between 10AM to 2AM to solve your queries quickly.